Disclosure: I have sites hosted on Dreamhost.
Dreamhost had a severe outtage earlier today during peak traffic times, but declared it ‘resolved’ long before all of their sites came online. Comments continued to pour in from disgruntled users well after they made an announcement highlighting (as shown below) that everything was alright. Everything was not alright.
Now, I want to like Dreamhost, and most of the time I do. They pride themselves on being friendly and personable, and they are. You get a lot from Dreamhost for under 10 bucks a month. I can even understand the outtage.
That being said, if they are running at “95%” up then I think it’s reasonable to expect that my own sites won’t be 100% down. Also, if the situation is “resolved” then all customers should cease experiencing problems.
Dreamhost is not, as they say, such a nightmare most of the time. However, when nightmarish things happen, I believe their customers have the right to expect them to remain upfront about it. If their systems are mostly operational, then I would rather they spend time fixing the rest rather than updating their message to the equivalent of “mission accomplished.” That is all.
August 17, 2007 at 8:00 am
A few months ago I just couldn’t take DreamHost’s downtime anymore. Since then I got an account at WebFaction and one at LunarPages. I have to say it’s been a refreshing experience with both of them. They’re very solid and the customer support is just as nice (if not nicer) as the people from DreamHost.
August 17, 2007 at 1:36 pm
I’m with you on this. I have several sites hosted with Dreamhost, and this morning they’re all down…so is our DNS. VERY AGGRIVATING!